Terms & Conditions

Welcome to Gleam Layer.

These Terms & Conditions govern your use of our website and the purchase of products from Gleam Layer. By accessing this website or placing an order, you agree to these terms.

General Information

Gleam Layer operates this website and provides custom-made and personalized products.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

Products

All products are made to order and may vary slightly from product photos due to screen settings, lighting, handmade production, or material differences.

Personalized products are created based on the information provided by the customer. Customers are responsible for ensuring all customization details are correct before placing an order.

Pricing & Payments

All prices displayed on the website are listed in the applicable currency and may change without notice.

Payments are processed securely through third-party payment providers.

We reserve the right to cancel any order in cases of pricing errors, suspected fraud, or unavailable products.

Order Processing

Production times may vary depending on order volume, customization requirements, and seasonal demand.

Estimated shipping times are provided for reference only and are not guaranteed.

Shipping

Customers are responsible for providing accurate and complete shipping information.

Gleam Layer is not responsible for shipping delays, customs delays, failed deliveries, or delivery issues caused by incorrect, incomplete, or missing address information provided by the customer, or by the recipient’s absence at the time of delivery.

Returns & Refunds

Due to the personalized and made-to-order nature of our products, returns, exchanges, and cancellations are generally not accepted.

If an item arrives damaged or defective, customers must contact us within 24 hours of delivery with clear photos of the issue.

Approved refunds or replacements will be processed at our discretion.

Privacy

Your use of this website is also governed by our Privacy Policy.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Portugal.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us.